General terms and conditions

1. Scope

These General Terms and Conditions (GTC) apply to the purchase and use of holiday vouchers offered by the Verband Camping Berner Oberland (Association of Camping Berner Oberland), 3800 Interlaken (hereinafter referred to as «Provider»), via the website campingberneroberland.ch. They govern the contractual relationship between the Provider and the customer.

2. Conclusion of contract

By ordering a holiday voucher on the website, the customer makes a binding offer to purchase. The contract is concluded when the provider confirms the order by e-mail. The Provider reserves the right to refuse orders without giving reasons.

3. Payment terms

Payment is made after invoicing. The voucher will only be issued and sent after successful receipt of payment. All prices are in Swiss francs (CHF).

4. Delivery and redemption

The holiday vouchers are sent physically by post. The voucher can be redeemed at participating campsites of the Verband Camping Berner Oberland . A cash payment or partial payment is not possible.

5. Validity and use

The voucher is valid from the date of purchase for the period stated on the voucher. It can only be redeemed for the services and camping holidays offered. It is not possible to extend the validity of the voucher. Resale or reproduction of the vouchers is prohibited.

6. Right of cancellation

Customers have the right to withdraw from the purchase of the voucher within 14 days without giving any reason. The withdrawal period begins with the receipt of the voucher. To exercise the right of withdrawal, the customer must inform the Provider in writing (e.g. by e-mail) of the decision.

In the event of cancellation, the amount paid will be refunded within 14 days of receipt of the cancellation notice. Vouchers that have already been used or partially redeemed are excluded from cancellation.

7. Loss and misuse

The Provider is not liable for the loss, theft or misuse of a voucher. The customer is obliged to store the voucher data securely and not to allow unauthorised persons to access it.

8. Disclaimer

The provider is only liable for damages caused by intentional or grossly negligent behaviour. Liability for indirect damages, consequential damages or lost profits is excluded.

9. Data protection

The personal data collected in the context of the order will be processed in accordance with the Provider's privacy policy. It will only be passed on to third parties to process the order and only if this is necessary. Further information on data processing can be found in the privacy policy on the website.

10. Final provisions

Swiss law applies exclusively, excluding international private law. The place of jurisdiction for disputes arising from or in connection with these GTC is Interlaken.

Should individual provisions of these GTC be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that comes as close as possible to the economic purpose of the invalid provision.

Interlaken, April 2025